Returns & Refund Policy
Refund Policy
At Revivs, we are dedicated to providing you with products that enhance your lifestyle and solve everyday challenges. We believe in the quality and effectiveness of our products and encourage you to use them for at least 14 days before considering a return. If you are not satisfied after 14 days and within our 30-day money-back guarantee, please contact us at support@revivs.com.
Cancellation Policy
We understand that plans can change. To accommodate your needs, we allow changes or cancellations to an order within 24 hours of placing it. After this timeframe, your order will likely be in the processing phase, and changes or cancellations may not be possible.
If your order is canceled within the 24-hour window, we will process your refund within 7 business days.
30-Day Money-Back Guarantee
We are confident that our products deliver results. That’s why we offer a 30-Day money-back guarantee. To get the best experience, we recommend using the product for at least 14 days. If you’re still unsatisfied, you can return the item anytime within the 30-day period.
Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, contact our support team by emailing support@revivs.com or filling out the form on our Contact Us page. Include your Order Number or the Name and Email Address used for the purchase to expedite the process.
Damaged Items
We carefully package our products to prevent damage during transit. A product is considered damaged if it arrives defective or physically broken. Please note that damage to packaging, such as dented boxes, does not qualify as a damaged product if the item itself is in good condition.
If your item arrives damaged, notify us within 72 hours of delivery by emailing support@revivs.com. Include clear photos of the damage. Once reviewed, we will determine if you are eligible for a free replacement.
Unfortunately, we do not accept returns, replacements, or refunds for items damaged due to normal use, wear and tear, or misuse.
Shipping and Delivery
While we aim for timely delivery, unforeseen delays caused by couriers, customs, or other factors beyond our control may occur. We are not liable for delays, lost, stolen, or delayed packages.
If you experience a delivery issue, please contact the courier directly for assistance. If further support is needed, you can also reach out to us at support@revivs.com, and we will do our best to assist.
Incorrect Shipping Address
It is your responsibility to ensure that the shipping address entered at checkout is correct. If you realize the address is incorrect, please notify us at support@revivs.com within 24 hours of placing your order. Revivs is not responsible for resending or refunding orders shipped to incorrect addresses if we are not notified within this time frame.
Policy Changes
Revivs reserves the right to modify or update this Refund Policy at any time without prior notice. By purchasing and continuing to use Revivs products, you agree to the terms outlined in the current policy.
We encourage you to review this policy periodically to stay informed about updates or changes. If you have any questions, feel free to contact us at support@revivs.com.
Thank you for choosing Revivs—we’re here to help make your experience exceptional!